FAQ
Shipping & Delivery
When will my order be processed?
Each ÉLORA order is prepared with intention and care. Orders are typically processed within 1–3 business days, excluding weekends and public holidays. During high-demand launches or seasonal peaks, processing times may extend slightly.
How long does delivery take?
Estimated delivery time is generally 5–10 business days, depending on destination. International shipments may require additional time due to customs processing.
Are delivery dates guaranteed?
While we work diligently, shipping timelines are estimates and cannot be guaranteed once entrusted to the carrier.
What about customs duties or import fees?
For international orders, applicable duties or local fees are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
Due to the intimate and performance nature of our products, all sales are final, except in cases of manufacturing defects.
Are grip socks eligible for return?
For hygiene and safety standards, grip socks are not eligible for return or exchange.
How do I report a defect?
Contact us within 7 days of delivery at info@elorapilates.store with photos and your order number.
Product Use & Care
Who are ÉLORA products designed for?
Designed for refined, general recreational fitness. They are not medical devices. Consult a professional if you have medical conditions.
Do you guarantee results?
Physical results depend on individual commitment and proper technique; therefore, we cannot guarantee specific outcomes.
Orders & Payments
In what currency are prices listed?
All prices are listed in U.S. Dollars (USD).
Is my payment information secure?
Transactions are processed through secure, industry-certified platforms. ÉLORA does not store full credit card details.
